Optus Enterprise is happy to announce the Australian Taxation Workplace (ATO) has awarded Optus 5 Managed Community Companies (MNS) contracts following the ATOs newest strategy to market. Every contract holds an preliminary three-year time period, with three two-year extension choices, and a complete worth of all 5 contracts value $233.32 million.
Optus will ship all mounted and cellular voice, cellular information together with bulk SMS, unified communications and collaboration, contact centre and community administration companies on behalf of the ATO.
Chris Mitchell, Managing Director, Optus Enterprise mentioned, The character of service bundles awarded to Optus highlights that ATO is seeking to Optus to construct worth on high of the community. These increased worth including companies allow the ATO to talk to their prospects, workers and different stakeholders, and to allow safe communication in and between functions and gadgets.
Optus really feel privileged that the ATO has chosen Optus to proceed to offer these important companies that underpin the everyday operations of the ATO on which so many individuals rely.
ATOs contact centre operations are among the most superior within the nation, with name volumes peaking to greater than 100,000 calls per day. These operations are enabled with superior name routing, an award-winning digital agent (Alex) and the biggest pool of voice biometric information within the nation to ship enhanced ATO buyer expertise outcomes and cut back fraudulent exercise.
Below the phrases of the brand new contracts, Optus will proceed to offer companies with top quality requirements of efficiency and repair supply that help over 24,000 finish customers and hundreds of networked gadgets throughout greater than 60 places all through Australia.
As a key companion and contributor to ATOs technological transformation journey over the past 10 years, Optus has celebrated ATOs many successes and advances. These new contracts will permit Optus to proceed supporting ATO in its ongoing innovation.
Mr Mitchell additionally highlighted the ATOs elevated emphasis on cyber safety.
Info privateness, system safety and rip-off prevention have been central to our many discussions through the course of. The ATO and Optus Enterprise will proceed to deal with safety as a core part to the continuing design and supply of companies to make sure the continual safety of the ATO, its information, and its interactions with Australian residents and companies.
ATOs resolution is but a testomony of Optus transition from a conventional telecommunications provider to a contemporary know-how supplier with the power to construct and ship worth on high of the community.
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